'We Do Apologize': Life At Sony Customer Service During The PSN Attack
https://www-newz.blogspot.com/2015/01/do-apologize-life-at-sony-customer.html
A few days ago, I got an e-mail from someone who said he was a customer service agent for PlayStation. He asked me—and, really, all of Kotaku's readers—to cut Sony a little slack in the wake of a DDoS attack that took the PlayStation Network down for several days. Have some sympathy for the people who work there, he begged.
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