Comcast Rep Stonewalls Customer in Cancellation Request Gone Awry

For anyone who's ever experienced customer-service woes, be glad this isn't you

AOL product manager Ryan Block, a former editor with Engadget, shared via Twitter a recording of his uncomfortable conversation with a Comcast customer-service representative on Monday night. Block said he was calling Comcast to cancel his service. The recording, posted to Soundcloud, only included the latter part of his call:

Okay, here’s the tail end of our Comcast disconnection call last week. Tell me I’m not crazy? https://t.co/ohVt2YWZis (Background at link.)

— Ryan Block (@ryan) July 14, 2014

Block later added that he was severing his relationship with Comcast to go to Astound, a West Coast-based broadband provider. Read more...

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